Posts payments to all Consumer loan types.įorwards all vehicle insurance to third party vendor for tracking. Processes Payoff Requests for all Consumer loan types. Sets-up Automatic Payment Transfers upon request. Inputs phone pay requests into database and mails confirmation letters. Orders consumer loan coupon books and Cashline Checks. Verifies accuracy of 10% of new loans and critical fields completes corrections as needed.Quality Controls 10% of all scanned documents indexed in Synergy.Ĭoordinates destruction of sensitive documents with the Facilities Department. Processes all online SSI and Medicaid Account Verifications. Tracks and fulfills all research and copy requests.Ĭompletes written Verifications of Deposit. Handles all internal/external member inquiries pertaining to documents (including court/subpoena research). Picks up and delivers all Loan Servicing incoming mail. Responds to internal and external email communications. It will also process credit bureau reporting and corrections and all tasks associated with maintaining vehicle collateral file. This position will process account transfers due to security breach or removal of member from account. The CLSR will maintain loans under the Servicemember’s Civil Relief Act (SCRA) and handle GAP insurance remittance, claims and reporting functions. It will respond to internal and external email communications, process and post life/disability/unemployment credit protection claims and process loan corrections. This position will post payments and payoffs to loan accounts. The Consumer Loan Servicing Representative (CLSR) will maintain accurate data in our loan servicing systems for consumer loans as well as acting as a member and branch liaison for all consumer loan transaction-related questions. Advanced sales/cross-selling experience.NASA Federal Credit Union is in search of a Consumer Loan Servicing Representative to deliver exceptional customer service via telephone, mail, and email while assisting members with NASA FCU lending products and services. Advanced Accounts experience required such as HSA, IRA, and Business accounts, Loan Processing, counseling experience. Bank/Credit Union experience with Broad and Advanced financial products such as Life and Disability Insurance, Gap Insurance.
MSA III – High school diploma or general education degree (GED).Experience with Specialty Accounts such as Trusts, Power of Attorney, Custodial Accounts, Guardianship Accounts, Estate, and Foreign Accounts. Bank/Credit Union experience with at least 6-months of opening Personal Accounts such as savings, checking, CDs, Money Market. MSA II - High school diploma or general education degree (GED).A minimum of one year of customer service experience or Bank/Credit Union/financial Call Center knowledge/experience with financial products. MSA I - High school diploma or general education degree (GED).All MSAs are expected to support the Call Center queues (phone and email).All MSAs may be assigned duties to support other areas in the Credit Union.All MSAs may be temporarily assigned to other branches or departments (Call Center) to meet the business needs of the Credit Union.Advises members regarding available insurance protection (life, disability, gap, etc.).Handles consumer loan application processing, document collection, and disbursements.
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